Your privacy matters to us. This policy explains exactly what personal data ph9 collects, why we collect it, how we use it, and the rights you hold as a ph9 player in the Philippines.
ph9 ("ph9," "we," "us," or "our") operates the online gaming platform accessible at ph9.one (the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and plays on ph9. This Privacy Policy ("Policy") describes how ph9 collects, processes, stores, shares, and protects your personal information in connection with your use of the Platform.
This Policy is issued in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). By creating a ph9 account or using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
If you do not agree with any part of this Policy, you must discontinue use of the ph9 Platform and request closure of your account. For questions or concerns about how ph9 handles your data, please refer to Section 13 of this Policy.
ph9 collects the following categories of personal data from players and visitors to the Platform:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Yes — for KYC |
| Contact Data | Email address, mobile number, residential address (city, province) | Yes |
| Account Data | Username, encrypted password, account preferences, communication settings | Yes |
| Financial Data | GCash number, PayMaya account, bank account details (for withdrawals), transaction history | Yes — for payments |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Automatic |
| Technical Data | IP address, device type, browser type and version, operating system, time zone | Automatic |
| Usage Data | Pages visited, features used, click paths, session timestamps | Automatic |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with ph9 | When applicable |
ph9 does not collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required by law or regulation and with your explicit consent.
ph9 collects personal data through the following means:
ph9 processes your personal data only for specific, legitimate purposes. The table below outlines the primary purposes and the corresponding legal basis under the DPA:
ph9 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. ph9 may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
All third-party service providers engaged by ph9 are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with ph9's instructions and applicable Philippine data protection law.
ph9 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, ph9 will securely delete or anonymise your personal data in accordance with its data disposal procedures.
ph9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
While ph9 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your ph9 login credentials confidential and for notifying ph9 immediately if you suspect unauthorised access to your account.
ph9 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit ph9.one. ph9 uses the following categories of cookies:
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from accessing certain features of the ph9 Platform.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by ph9:
To exercise any of the above rights, contact ph9's Data Protection Officer (DPO) using the details in Section 13. ph9 will respond to all verified data subject requests within fifteen (15) business days, as required under the DPA.
The ph9 Platform is strictly for persons aged 21 years and above. ph9 does not knowingly collect personal data from individuals under the age of 21. As part of the registration process, ph9 requires all players to confirm their date of birth and to submit government-issued identification for age verification.
If ph9 discovers or has reasonable grounds to believe that a player is under 21 years of age, the account will be suspended immediately, all personal data associated with the account will be reviewed, and any data collected from an underage individual will be deleted in accordance with ph9's data disposal procedures, except where retention is required by law.
If you are a parent or guardian and believe that your child has registered on ph9, please contact ph9 customer support immediately so that the account can be closed and the data removed.
ph9 primarily processes and stores personal data within the Philippines. Where ph9 engages third-party service providers located outside the Philippines — for example, cloud infrastructure providers or game content studios — ph9 ensures that appropriate safeguards are in place before transferring personal data internationally. These safeguards include contractual clauses that impose data protection obligations equivalent to those required under the DPA, and ph9 conducts due diligence on all international recipients to confirm adequate levels of data protection.
ph9 will not transfer your personal data to a foreign jurisdiction unless ph9 is satisfied that the recipient country or organisation provides an adequate level of protection for personal data, or that appropriate contractual or technical safeguards are in place.
ph9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, ph9 will notify registered players via email or an in-platform notification at least fourteen (14) days before the changes take effect. The revised Policy will be posted on this page with an updated "Last Updated" date.
Your continued use of the ph9 Platform after the effective date of any amendment constitutes your acknowledgement of the revised Policy. If you do not agree with the changes, you must cease using the Platform and request account closure before the effective date.
ph9 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data, or if you wish to exercise any of your data subject rights, please contact the ph9 DPO:
ph9 will acknowledge all data privacy requests within three (3) business days and provide a substantive response within fifteen (15) business days. For complex requests, ph9 may extend this period by a further fifteen (15) business days, with prior notice to you.
You also have the right to escalate unresolved complaints to the National Privacy Commission of the Philippines.
Six commitments that keep your personal data safe on ph9
All data transmitted between your device and ph9 is protected by TLS encryption. Sensitive data at rest — including financial details and ID documents — is encrypted using industry-standard algorithms.
ph9's identity verification process is fully compliant with the Philippine Data Privacy Act of 2012. Your government ID and personal details are used solely for age and identity verification — never shared for marketing.
ph9 will never sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data is used exclusively to operate and improve the ph9 Platform and to meet our legal obligations.
Access, correct, or request deletion of your ph9 data at any time. Manage marketing consent and cookie preferences directly in Account Settings. ph9 responds to all data subject requests within 15 business days.
ph9 keeps your data only as long as legally required. Transaction records are held for 5 years per AML rules; gaming history for 3 years. After that, data is securely deleted or anonymised — no indefinite storage.
In the unlikely event of a data breach, ph9 is committed to notifying the National Privacy Commission within 72 hours and informing affected players promptly — in full compliance with NPC Circular 16-03.
Your data is protected. Your games are fair. Your withdrawals are fast. Join Filipino players from Manila to Davao who trust ph9 for their online casino experience — Live Casino, Slots, Bingo, Virtual Sports, and more. Players must be 21 years or older.
Must be 21 years or older to play. Gambling is addictive — know when to stop.